At Rugs Reverie, we take pride in the quality and craftsmanship of our rugs and carpets. To maintain the highest standards, all sales are final. We offer exchanges only in cases of confirmed manufacturing defects.
Eligibility for Exchange
If you receive a product with a manufacturing defect, please contact us within 24 hours of delivery. Exchanges are subject to verification and approval by our customer support team.
Please note that products cannot be returned or exchanged due to a change of mind, incorrect size selection, color preference, or other personal preferences.
Manufacturing Defects
If you notice a manufacturing defect in your rug or carpet:
- Contact us at rugsreverie@gmail.com within 24 hours of receiving your order.
- Clearly describe the issue and provide relevant photographs or videos, if requested.
- Our customer support team will review the issue and guide you through the verification process.
- Once the defect is confirmed, we will arrange an exchange for the same product, subject to availability.
Return & Exchange Process
1. Notify Us
Email rugsreverie@gmail.com within 24 hours of delivery with your order details and a description of the manufacturing defect.
2. Verification
Our customer support team will assess the reported issue and may request photographs, videos, or additional information to verify the defect.
3. Exchange
Once the manufacturing defect is approved, we will arrange the exchange of the defective product with a new product of the same design and specifications, subject to availability.
Logistics & Return Shipping
The customer will initially be responsible for arranging and paying the logistics cost for returning the defective product or processing an approved exchange.
Once the defective item is received and the manufacturing defect is verified, Rugs Reverie will reimburse the eligible return logistics cost.
The reimbursement will be processed through the agreed payment method within 10 days of receiving the returned defective product.
Important Information
- All sales are final.
- Exchanges are available only for confirmed manufacturing defects.
- Defects must be reported within 24 hours of delivery.
- Products must be returned in the condition specified by our support team.
- Exchange requests are subject to verification and product availability.
- Refunds are not provided for change-of-mind purchases or personal preferences.
Contact Us
For questions or assistance regarding our return and exchange policy, please contact:
Email: rugsreverie@gmail.com
At Rugs Reverie, we are committed to ensuring a transparent and reliable shopping experience while delivering quality rugs and carpets to your home.