At Rugs Reverie, we are committed to providing a smooth, reliable, and transparent shopping experience. We carefully pack every rug and carpet to ensure it reaches you safely and in excellent condition.
Free Shipping Across India
We offer free shipping across India on all products available on our website. The price displayed on the product page is the final price, with no additional shipping charges added at checkout.
Order Processing & Delivery Time
Orders are generally dispatched within 48 business hours of successful order placement.
After dispatch, delivery typically takes 1–10 business days, depending on your location, product availability, and the courier service. The estimated delivery timeline may also be mentioned on the individual product page.
Important Note
During promotional campaigns, festive seasons, holidays, or periods of high order volume, processing and delivery may take an additional 5–7 business days. We appreciate your patience during such periods.
Order Confirmation
Once your order is successfully placed, you will receive confirmation through:
- Email confirmation containing your order details.
- SMS notification, where applicable, with order updates.
Order Tracking
Once your order has been dispatched, we will share the shipment tracking details with you. You can use these details to track your rug delivery and view the latest estimated delivery status.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible:
Email: rugsreverie@gmail.com
Cancellation requests can only be accepted before the order has been dispatched.
Once your cancellation is confirmed:
- The refund will be initiated to your original payment method.
- The refund is expected to reflect in your account within 48 business hours of cancellation confirmation.
No Hidden Charges
At Rugs Reverie, we believe in transparent pricing. All prices displayed on our website are inclusive of applicable duties and taxes. There are no hidden shipping fees or unexpected charges at checkout.
Need Help?
For any questions regarding rug shipping, delivery, order tracking, or cancellations, please contact our customer support team. We are happy to assist you.